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Not receiving invitation email

Jonathan Oreste Maruca
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 5, 2022

I already had problems creating my account and now I can't receive any email inviting me to a workspace. What do I do to receive these invitation emails?


Thank you in advance!

1 answer

1 vote
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 5, 2022

Hi @Jonathan Oreste Maruca , welcome to the Community!

I see you were able to open a support case, and the Bitbucket Support Engineer was able to remove your address from an internal suppression list.

Although they provided the IP ranges for our outgoing mail services, as I see your mail provider you may be interested in creating a domain-based mail flow rule instead. Check out Unblocking Office365 emails for Atlassian Cloud on the procedure to create that mail flow rule.

Daniel | Atlassian Support

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