Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Is gthere a way to switch 'agents' into 'customers'?

Mike Deeley
Mike Deeley
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 15, 2022

Hi,

my company set up their service desk wrong in that our customers were set up as 'agents' (licensed) instead of 'customers' (unlicensed).

This wasn't noticed until we reached our 5000 license limit the other week.

We have fixed the issue but would like to change the >4000 (false) 'agents' to being 'customers'.

How can we achieve this?

 

Many thanks in advance!

 

Answer
Watch
Like Be the first to like this
390 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 15, 2022

Yuck! So either manually 1 at a time - admin- user management view details of individual and deselect JSM but leave has access. OR go to the marketplace and install a trial of a bulk manage users. The later would be my approach. Note I do not have direct experience with any app for bulk editing of users. 

View More Comments
Mike Deeley
Mike Deeley
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 17, 2022

Thanks!

Like
Reply

Suggest an answer

Log in or Sign up to answer
Atlassian logo
Atlassian Account
TAGS
AUG Leaders

Atlassian Community Events

    See all events