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Is gthere a way to switch 'agents' into 'customers'?



my company set up their service desk wrong in that our customers were set up as 'agents' (licensed) instead of 'customers' (unlicensed).

This wasn't noticed until we reached our 5000 license limit the other week.

We have fixed the issue but would like to change the >4000 (false) 'agents' to being 'customers'.

How can we achieve this?


Many thanks in advance!


1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 15, 2022

Yuck! So either manually 1 at a time - admin- user management view details of individual and deselect JSM but leave has access. OR go to the marketplace and install a trial of a bulk manage users. The later would be my approach. Note I do not have direct experience with any app for bulk editing of users. 

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