Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I am not receiving a password reset email or instructions for restoring access.

I was forced to create a new account to ask for help here. My old account is registered at altrui@mail.ru. When I try to regain access to it, I do not receive emails to this address.

The email administrator asked for a log or error code that appears when sending an email to me.

Thank you!

1 answer

1 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader May 19, 2021

@Sergei Kotov Welcome to the community.  Can you confirm that you are using the new account's email address when requesting the password?  I will also escalate to Atlassian.

To restore access, I use the email that I indicated in the question (altrui@mail.ru). I have access to my mail, but no messages from Atlassian are coming to it. I am not using my current account email as I created it temporarily to resolve the issue. If possible, I would like to merge these accounts or change the email in the old account. Thank you!

Problem solved. My email provider apparently blocked the ip for Atlassian email. Thank you! You can close the topic.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

1,157 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you