Generate mail notification for product access request.

[yaron]

Hello,
Is there a way (app\ API) to generate email to specific address once one of my users request access to one of my Org products (Jira, Confluence) for him or for other user?

[Kieren _SmolSoftware_]

Hi @yaron 

There is no API available to allow a user to request access to a specific email address.

The standard process is; a user requests access via one of the touch points within Jira or Confluence. An access request record is created and an email is sent to all relevant Site and Org Admins about the new access request.

I suggest taking advantage of that email sent to the org/site admins. Setup a forward email rule in your inbox to send that access request email to the email address of your choice.

 Good luck!

-Kieren

 Co-Founder of Smol Software | Ex-Atlassian

[yaron]

Hi Kieren,
Thank you for the quick reply.
This is exactly what I wanted to avoid - mail forward rule from one of the site admins that might be forgotten ....

[Kieren _SmolSoftware_]

Another, less conventional option, is to create a new org admin user with a shared email account, such as AtlassianAdmin@yourdomain.com. Make them an organisation admin in your Atlassian Org. Then use that shared email address to control email forwarding to other users, or use it to forward the access requests to another system for processing. e.g. You can forward the email to your Jira instance to create a ticket for your IT team or Admin team to process https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

If this is helpful, please mark the Answer as accepted :)

-Kieren

 Co-Founder of Smol Software | Ex-Atlassian

[yaron]

Hi again,
This option require to add another billable user in my site, no?

Thanks,

Yaron

[Kieren _SmolSoftware_]

It depends on your setup.

Adding a user to the site-admin or org-admin group may also give the user product access (increasing your bill). You could avoid that by removing product access from the site-admin or org-admin group. But that would also mean other user in that group lose product access. Those other admin users can be regranted access via the standard product access groups, like confluence-users