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Email Address Change - new email verification failed

Lucyz
Lucyz
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July 10, 2024

 

I changed email address, the new email is not linked to an Atlassian account, get verification message from Atlassian, click "verify your email" button, and I was redirected to page I need to enter password for the new email. I entered email account password, but resulted in incorrect password, the update failed.

Can someone please help? I really need to change Atlassian account email address.

email verification - failed.png

 

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Kate C_
Kate C_
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
July 15, 2024

Hi @Lucyz I would recommend reaching out for help with this via this contact form - it doesn't require you to successfully log in to your account before submitting (in case that was going to be a problem). The team there should be able to help!

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Nicolas Grossi
Nicolas Grossi
Banned
July 15, 2024

@Lucyz Welcome! Maybe someone from Atlassian is here to help you.

 

Nicolas

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