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Can't access my account - no matther what

Herbert Paar
Herbert Paar
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February 21, 2025

Hello,

cannot access my Atlassian account, so no access to our services. 

The pwd reset link is not send to my e-mail, not even in spam folder.

Being Altassian user paid and free accounts for almost 10 years this is a very disappointing experience.

Kind regards,

Herbert 

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Tansu Akdeniz
Tansu Akdeniz
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February 28, 2025

Hi @Herbert Paar 

Welcome to the community.

I recommend you check out this page: Troubleshoot login issues with your Atlassian account 

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Herbert Paar
Herbert Paar
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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February 28, 2025

Thank you - I have already tried all appropriate cases from the list before I have report the problem, but if I don't get the reset link via e-mail I cannot do anything.

Why the link is not reaching me - no idea. Other coworkers can get the link to the same domain. The problem is, that my user is a general admin for all products. Sure we have backup admin, but they cannot reset my password.

So I am still stuck.

 

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