Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Billing Contact

I have just noticed the ability to add a different contact for billing in my Atlassian account but when adding the email address of our accounts department, it wants to sign them up as a user and send them login credentials (which isn't needed).

How can we just send billing related emails and notifications to a different contact without them having to exist as a user consuming a user seat on our plan?

1 answer

1 accepted

1 vote
Answer accepted
Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 22, 2021

Hi @zigojacko 

welcome to the Atlassian Community!

If you navigate to the Billing section for your cloud site -> Billing details, there's input field called: Send copies of invoices to

Here you can add one email address, where the copies of invoices will be send.

Perfect, thank you.

Like Hana Kučerová likes this

I cannot locate the billing section on my site where they say it will be and I have a $1,200 dollar charge I need to get an invoice for. I've used trello for my team for years and now I can't manage anything easily on the backend, nor reach a person. Any help anyone could offer is appreciated.

How does this work the other way around? I now have a (client) contact as a "Send copies of invoices to" contact, but I can't remove it in either the admin.---- or MAC (My Atlassian) details. 

Anyone who has experienced this and knows how to solve this?

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events