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Billing Contact

I have just noticed the ability to add a different contact for billing in my Atlassian account but when adding the email address of our accounts department, it wants to sign them up as a user and send them login credentials (which isn't needed).

How can we just send billing related emails and notifications to a different contact without them having to exist as a user consuming a user seat on our plan?

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Hana Kučerová Community Leader Aug 22, 2021

Hi @zigojacko 

welcome to the Atlassian Community!

If you navigate to the Billing section for your cloud site -> Billing details, there's input field called: Send copies of invoices to

Here you can add one email address, where the copies of invoices will be send.

Perfect, thank you.

Like Hana Kučerová likes this

I cannot locate the billing section on my site where they say it will be and I have a $1,200 dollar charge I need to get an invoice for. I've used trello for my team for years and now I can't manage anything easily on the backend, nor reach a person. Any help anyone could offer is appreciated.

How does this work the other way around? I now have a (client) contact as a "Send copies of invoices to" contact, but I can't remove it in either the admin.---- or MAC (My Atlassian) details. 


Anyone who has experienced this and knows how to solve this?

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