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How can I change my logon id for my atlassian support profile. 

When logging support requests, I get the email notification stating my ticket was created but when I navigate to it I get a permission denied error. I also cannot see any of my logged requests under MY Requests.

Looking at my profile on id.atlassian.com my username is xxx.co.za and email is xxx.co.za.

My profile on support.atlassian.com automatically logs me in and my notification email is xxx.co.za but my log in with username shows as xxx.com and I am unable to change it.

I suspect that the tickets are been created under the .com address but I have no way of accessing it.

It looks like my profile data is conflicted in some way.  I did rename my account from .com to .co.za some time ago.

 

 

1 answer

0 votes
Shannon S Atlassian Team Mar 01, 2018

Avinash,

Your Service Desk ticket with Jeffrey is under your ****.co.za account. I wasn't able to find any tickets under the .com version of your domain.

Please also note your username is always the same as the email address on your Atlassian ID account. 

Is the ticket I mentioned the one you're looking to access? I've alerted Jeffrey in your ticket to your issues accessing so he may be able to assist you in your support ticket with more clarity.

Thank you for your understanding!

Shannon S Atlassian Team Mar 02, 2018

Avinash,

I see that Anastasia is helping you with the issue in the CA ticket, so I will let her continue to troubleshoot there. It does appear that you have two accounts in our support system so we will work through that to determine the issue.

Kind regards,

Shannon

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