I've changed from an Android phone to an IOS phone. I have 2FA enabled on my Atlassian account, and used Duo Mobile on my old Android phone to log in.
I have downloaded Duo Mobile on my new phone, and I want to add the Atlassian account. I was having problems and thought it was because I still had the account on my old phone, so I removed it. Unfortunately that wasn't the problem.
When I try to add the Atlassian account to Duo Mobile on my new phone, it asks me to scan the QR code. I am logged into my Atlassian account on the website and can look at my security settings, but I can't figure out how to get a QR code to appear. 2FA is enabled on the 'Manage 2-Step Verification' page, I can't disable it (I get an error when I try) and the only other option is to create a new emergency recovery key.
The account is gone from my old phone, so I can't use that anymore. If I don't have a QR code then I can also enter a 'key' in Duo Mobile, but it's not the emergency recovery key because I've tried that.
Any help would be greatly appreciated. I'm logged on right now, but once I log out I don't think I'll be able to get back in.
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