Account with old e-mail address

[Alexander Haupt]

Unfortunately, I can no longer log in to my old account. The registered e-mail address is no longer available and I no longer receive the code sent to me to log in. What options do I have to log in again?

[Mathew Lederman]

@Alexander Haupt your best option is to reach out to your Atlassian admin. They should be able to change the email address associated with your account.

[Alexander Haupt]

Thx for your reply! Thats the problem. I‘m the admin. It‘s my „old“ system and i have prepared a new one for my new business. 

[Mathew Lederman]

If you need to retain the same account, Atlassian Support should be able to make the change if you submit a support ticket. 

If this is a new environment for a new business, perhaps it should be an entirely new account?

[Alexander Haupt]

It is a new environment for the new business. But I can not create a support ticket. I think it's a license problem. I have to ask the community