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Product transfer investigation

Hello Team,

What are the steps to migrate product from one organization into another?

Will I be able to access source organization after product transfer?

Will we be able to rollback to source organization if we are not able to implement azure AD authentication after the product transfer?

Is there any chances of migration failure during product transfer?

How can admin user access the source organization for verification after completion of product transfer?

1 answer

1 vote
Ed Letifov _TechTime - New Zealand_
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Jul 05, 2022

Hello, @Amit Sharma 

The new admin experience has been improved to the level that transferring in UI doesn't work anymore – this is now done via Atlassian Support i.e. raise a ticket.

If the option is still available for you – realistically it's just a logical grouping, with little change of failure in transfer.

All admins on the source org will become admins on the new org. But to enact transfer you have to be org admin in both in the first place – you will be able to see the results right away.

Not sure what would prevent you from implementing Azure AD integration, but you can always ask Atlassian Support to transfer products back?

Dave Meyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 08, 2022

This is correct, unfortunately :) Just to add context, we removed the ability to transfer sites to reduce risk and manage expectations as we progressively roll out the new user management experience, but we are working on a new version of the feature. Going through support is not intended to be permanent.

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