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Frederik Borg
Frederik Borg Sep 15, 2021

Hi community,

We are using SAML federation to log into atlassian.

We messed up the setup on our end and now we need to re-configure.

Problem: we can not even contact support because that requires that you are logged in.

How to proceed? How to get in touch?

Thanks in advance,

Kind regards,

Frederik Borg

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Ed Letifov _TechTime - New Zealand_
Ed Letifov _TechTime - New Zealand_
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Sep 15, 2021

Create a throw-away private account (e.g GMail), raise a ticket, share with your company account (e.g. a site admin) as participant, respond to the notification you will receive from your company account (as a confirmation that it is a legitimate request)

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