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Locked out

Frederik Borg
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I'm New Here
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September 15, 2021

Hi community,

We are using SAML federation to log into atlassian.

We messed up the setup on our end and now we need to re-configure.

Problem: we can not even contact support because that requires that you are logged in.

How to proceed? How to get in touch?

Thanks in advance,

Kind regards,

Frederik Borg

1 answer

1 vote
Ed Letifov _TechTime - New Zealand_
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September 15, 2021

Create a throw-away private account (e.g GMail), raise a ticket, share with your company account (e.g. a site admin) as participant, respond to the notification you will receive from your company account (as a confirmation that it is a legitimate request)

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