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做產品遇到 Jira 問題? 試試 Atlassian Community 或成為 Community Leaders!


  • Atlassian: 產品經理及小夥伴 (包括但不限於工程師及設計師) 常用工具,的軟體開發公司。常見用途像是在 Confluence 寫文件、Jira 開規格、Trello 管專案。
  • Jira: 產品經理又愛又恨的開票工具 (x) 其實光 Jira 就好幾種工具 (Jira Software / Jira Service Management / Jira Work Management 等),每家公司對 Jira 的設定也不同,遇到各種問題合理!合理!
  • Atlassian Community: Atlassian 有線上社群,讓使用者可以發問 / 討論 / 分享產品相關內容。社群裡有 Atlassian 員工、Community Leaders、開發者、其他合作夥伴 (比如第 3 方套件公司) 會解答使用者問題。
  • Community Leaders: (免費) 幫 Atlassian 做事的人。可能是回答社群裡的問題,或是辦活動 (找講者) 分享 Atlassian 產品使用經驗。


▍遇到 Jira 問題怎麼辦

  • 問 AI (Bard / Bing / ChatGPT 等),可能會有腦補內容
  • 如果是開發者,也可以查 / 問 Developer Community
  • 找不到答案就大膽開單給 Atlassian
  • 加入 Community Leaders 和其他同路人互動!


▍為什麼要申請加入 Community Leaders

當然每個人有不同原因。我主要是想更有效率地使用 Jira 等工具 (透過回答社群問題學習),和 Atlassian 員工 / 其他 Community Leaders 互動,並累積對職涯 (可能) 有加分的經驗。免費認證考試或贈品就當做志工送的。官方的加入誘因可以參考下圖。

  1. (Apr 2023) 送出 Atlassian Community Leader Application
  2. (Apr 2023) 收到 Community Manager 來信,要我的 Atlassian 使用經驗
  3. (Apr 2023) 寫小作文回信
  4. (May 2023) 和 Community Manager 線上聊天,確認要 (線上解答問題) 或 (舉辦講座活動)。我選解答 10 題 Atlassian Community 問題
  5. (Jul 2023) 完成挑戰,提交 profile 給 Community Manager 審核
  6. (Aug 2023) 終於!收到 Welcome to the Atlassian Community Leaders program❗️



  • Atlassian 使用經驗小作文要回答用了幾年和使用情境,我是這樣寫的:
I’ve been actively using Atlassian tools for the past three years, with a focus on Jira and Confluence (both Cloud and Data Center/Server) (and a bit of Bitbucket). During that time, I’ve successfully implemented and managed these tools to streamline team collaboration, project management, and version control processes.
Some use cases:
* Improved team collaboration: Implemented Jira and Confluence as a central hub for team communication and documentation, reducing email communication by 30%.
* Streamlined project management: Configured Jira advanced roadmaps to effectively manage 10+ multi-stakeholder project teams, increasing on-time project delivery by +25%.
* Enhanced version control: Developed a Jira macro (with Jira fix version automation) in Confluence pages to better control different releases, reducing cycle time by 80%.
I’d be happy to provide more detailed examples of specific use cases related to Atlassian tools upon request.
  • 因為不知 Community Leaders 審核標準,所以我解答 10+ 題也自介刷存在。最後答案➕自介拿到 10+ 讚和 one accepted solution。有興趣可以參考我的 community profile
  • 就像哩程要飛、飯店要住才能保級,Community Leaders 也是要 (每季) 持續投入才能維持的。反正失去資格再重新申請就好了 (?) 期待更多人可以從社群得到解答,或是有機會也回饋給社群!

1 comment


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Yang Ping-jen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 28, 2023

Welcome on board! 

Like TC Wang likes this
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