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Not able to add Atlas our our account

Shashidhar Gowda
Shashidhar Gowda Apr 07, 2023

I am trying to add Atlas to our account so we can try the product, I started from here 

https://www.atlassian.com/software/atlas - Clicked on "Get it Free" it took me to this page https://www.atlassian.com/try/cloud/signup?bundle=atlas where it asked me to confirm my email ID and site URL which I did, and clicked on "Agree and Start Now" it now took me to a page where it says the product is already active but it is not active, I clicked on Go to Atlas, it again takes me to a page where it says 'Activate For Free' 

It's going in cycles, I am not able to activate and try the product

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Rachel Lin
Rachel Lin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 10, 2023

Hi Shashidhar! Sorry to hear you're going through this frustrating experience. Hopefully we can try resolve it for you. I'll check with our engineering team on what could be the issue here. 

Like • Andrew Hammond likes this
Rachel Lin
Rachel Lin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 11, 2023

Hi @Shashidhar Gowda

Are you please able to email me at rlin2@atlassian.com so we can investigate this problem further? We need to get some more details from you to debug this issue. 

Cheers! 

Like • Andrew Hammond likes this
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