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🤔 Frequently asked questions about Atlas

Got a question about Atlas? Check out the below, or find more FAQs in our collection.

Got any suggestions to include? Comment below! ⤵️


What’s the difference between a project and a goal?

Our simple definition is:

Projects: Think of this as a team (e.g. two or more people working to produce something for two or more weeks).

Goals: Think of this as an outcome one or many project teams are trying to achieve. For simple setups, one project could map to one goal - but as organizations and teams grow, often many teams have local goals but contribute to bigger department or company-wide goals. Atlas helps your teams grow.

Learn more in our article.


How do I use Atlas with Jira Software?

It’s important to remember that Atlas and Jira Software solve different problems.

Jira Software solves the problem of planning and task management within teams. It offers granular detail and context for stakeholders within a team.

Atlas solves the problem of communication and alignment across teams. It brings clarity to the complex, detailed work happening in Jira Software to all teams in an organization.

Atlas provides curated (not automated!) updates and shows how work happening in Jira Software contributes to bigger objectives.

For more information, check out this article.


How do I use Atlas with Confluence?

Check out our article on how they work together.


How is Atlas different from Jira Work Management, or other project management tools?

Project management tools, such as Jira Work Management or others, help teams plan and manage their work down to the smallest detail.

Atlas helps teams communicate context and progress about work happening, whichever tools are used.


What is the Loop framework?

The Loop is a framework for healthy and effective communication across teams. We use it at Atlassian, and it can be applied to any organization, whichever tools they use.

Learn more about the Loop.


What’s the difference between free and paid Atlas editions?

Check out our pricing info and costs here.


How do I setup Atlas and add users?

Learn how to setup Atlas here. Users need to be added by the organization or site admin, learn more.


Where can I find tips and ideas for using Atlas in my organization?

You can find ideas, tips, and best practices for using Atlas here.


How do other companies use Atlas?

Read our customer stories here.


I’ve just started with Atlas. How can I get help in rolling it out across my organization?

Check out our downloadable Champion starter packs under the Guides section.


Where can I get support?

From inside Atlas - simply click the purple widget button in the bottom right corner and choose Help or Send us a message to get support.

From the Community - head over to the Atlas Product page and ask your question!



Is it possible to define a custom week?  Adjust which day of the week project owners are required to submit an update by?

Like Ryan Sorensen likes this
Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 09, 2023

Thanks @Daniella Latham!  This is a really great single source for anyone wanting to get started with Atlas!

Like Daniella Latham likes this
Daniella Latham
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 09, 2023

Hey @Dan Keshet - not currently possible, but we'd love to know more about what would be the ideal situation for you?

Like Dan Keshet likes this

@Daniella Latham I'd love to be able to select which day of the week is the "last day of the week".  The day that the submissions are due, and the next day the week rolls over and all submissions are "Last Week".

Here's my use case: we have a weekly leadership meeting. By the time that meeting happens, leadership should already have read status updates and invited project owners to come speak if there are questions. Therefore, we want it two days after the final day of the week. For example, reports due Friday. Monday to read them, Tuesday is the meeting.

This meeting has traditionally been Wednesday and I'm a bit embarrassed to tell a bunch of high-level people with very tightly-packed calendars that we have to shift the meeting to Tuesday because that's what the tool tells us to do.

Like Daniella Latham likes this

I'd also love a configurable week :-) We're doing scrum-of-scrums style work on Wednesdays each week. Tuesday cut-off would set us up well.

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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 19, 2023

it's very amazing I love it, 


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