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Transforming Customer Portals with the Theme app: unleashing an enchanting virtual adventure 🌍🎨

Hello Folks! 👋👋

Let's talk about Customer Portals again. In our previous posts, we discussed what a Theme app is and how it improves Customer Portals.

We even showed some cool examples using the banking industry. So, let's dive back into it! 

We'd like to share another potential example of how the Theme Extension app may be transforming the organization making services better and customer support even more awesome. In this example, we will show the airline industry  🛫👩‍💼


As the world is slowly recovering from the pandemic, people are itching to explore new places and have some amazing adventures. Travel restrictions are loosening up, giving us the chance to satisfy our wanderlust and go on exciting journeys. 🌍

Imagine stepping into a Customer Portal that's like a dreamy vacation spot. It's got a cool theme that makes you feel like you're on an amazing virtual adventure. Picture breathtaking backgrounds showing off famous landmarks, vibrant colors that make you itch to travel, and simple navigation that effortlessly takes you where you want to go. Every click brings you closer to stunning visuals that light up your travel fantasies and give you confidence in the travel industry's services 🌟🎨

A good-looking Customer Portal doesn't just grab travelers' attention; it makes their entire journey better. With easy navigation and access to all the info you need, you can effortlessly plan your trips, check flight details, find out about baggage stuff, and even make complaints if something goes wrong. It's all there for you, so you can have a hassle-free and enjoyable experience📅✈️🔎

Customer Portal in Jira is a crucial part of any successful customer support system. It provides a dedicated platform for customers to interact with the company, report issues, ask for help, and track the progress of their inquiries. This portal brings many benefits and plays a vital role in improving customer satisfaction and business operations.

What exactly do you gain from the Theme Extension app?

1️⃣ Beautiful themes: Transform your Jira Service Management portal into an enchanting experience that reflects your airline's brand. Choose from a wide range of pre-designed themes or create your very own unique design effortlessly 🎨

image (15).png

2️⃣ Brand consistency: Maintain brand consistency across all customer touchpoints. Customize colors, logos, and banners to reflect your airline's unique identity and create a cohesive experience for your customers 🎈

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3️⃣ Enhanced user experience: Simplify navigation and make it easier for customers to find the information they need. Customize the portal layout, menus, and icons to create an intuitive user interface that helps users effortlessly access support resources 🗂️🔍

image (16).png

4️⃣ Engaging visuals: Grab your customers' attention with eye-catching banners, images, and animations. Create an immersive environment that showcases your airline's services, promotions, and important announcements 🖼️📣

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5️⃣ Easy configuration: Theme Extension offers a user-friendly interface that allows you to customize your portal without any coding knowledge 🎛️

Make your brand shine, give your customers a fantastic experience, and showcase your services like never before. Go ahead and give it a try - your customers will love it!

🌟 Start exploring the Theme Extension app today!



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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2023

Hi @Oliwia Poświat _Deviniti_ 

Are we able to use custom fonts and custom colors? Or is there just a present list that is available? 

Also, is it just the top of the portal? Or does it go down to the portal issue view also?

Oliwia Poświat _Deviniti_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 7, 2023

Hello @John Funk 

Thanks for these questions 🔍


It’s possible to change the color of the font (as you can see on the screenshot) as well as other elements’ colors but it’s not possible to change the font itself.
The selected background color is applicable also to the issue view and requests page.
Zrzut ekranu 2023-08-7 o 10.48.19.png
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