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Bug reporting is an integral part of the software development process. It not only helps in identifying and fixing issues but also contributes to the overall success of a software product by improving quality, user experience, and developer efficiency.
Who most often reports bugs to developers? You're probably thinking it's the QA department. But what if we told you that very often, the leading providers of bug reports are app users? The intermediaries, in this case, are the support department, which puts out the fire and formalizes user complaints into informative and understandable bug reports. So, let's take a closer look at this phenomenon.
The psychological aspects of users reporting bugs in software can be pretty complex and are influenced by various factors, including user emotions, expectations, and their perception of the software. Here are some psychological aspects to consider:
Taking all these factors into account, you can even turn an unpleasant situation when a user suddenly encounters a bug while working with the app to your advantage and benefit from it.
Starting from promotional bonuses that a company can provide to users as a thank you for building a reputation of a company that is constantly in dialogue with its users and is ready to admit its mistakes. Loyalty and service are essential components of a positive brand image.
Okay, we've already figured out that users report bugs chaotically, not clearly, and the task of the support manager is to transform the flow of words into an informative bug report so that developers can reproduce it and fix it.
What is needed for this? Two components:
➡️soft skills of a support department specialist who can break down the user's bug qualitatively.
➡️an app that helps to make the bug report as informative and accurate as possible.
We can't help you with soft skills. It all depends on the person 🙂. But we can help with the technical component.
Issue Creator for Jira Cloud is an extension for the Google Chrome browser that combines a set of tools for creating visual feedback and bug reports:
Using Issue Creator, you can quickly transform user requests into bug reports and visual feedback as a Jira issue. No need for 3-4 separate addons for different needs. It's all in one. It's like a Swiss knife, by the way, and the reliability is the same 😉.
So, we invite you to use it and appreciate all its benefits.
From now on, this Google Chrome extension is free for teams of up to 10 users! Get your 30-day trial period and take your bug report creation to new, productive heights.
We are waiting for you at SaaSJet!