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How to create an issue using a Jira forms

Jira forms offer a powerful solution for collecting and managing forms and issues efficiently. Online forms are user-friendly, easily accessible, and hassle-free way to gather information. They eliminate the need for paper-based forms and the inconvenience of resending emails due to missing attachments. However, once the form is submitted, limitations arise, especially when it comes to processing requests.


While tools like Google Forms can aggregate data, they do not move the process forward. This is where the combination of online forms and Jira can be powerful, allowing for a seamless transition from data collection to creating issues in Jira.

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Creating a Jira ticket based on a submitted form is a crucial process for organizations that use Jira for their work and management. This process ensures that issues form and requests are tracked and addressed in a timely and organized manner.

By integrating  forms in your Jira workflows, organizations can establish a smooth flow from form creating to tracking issues. The Smart Jira Forms is a game-changer in terms of streamlining the form submission process. With this add-on you can easily view and manage form submissions within the corresponding ticket. 

 Not only Jira Service Management (JSM) projects and Jira users can access the form but anyone with the link can submit the form. So, even external users could fill out the form and a new issue in Jira  based on the form fields in the selected project will be created. 

The form can be completed and submitted in just a few clicks, and the resulting ticket will be immediately visible in your Jira board.

Creating a Jira issue based on a submitted form is important for a number of reasons:

Ensures that the issue is properly documented:

By creating a Jira issue, all relevant details about the issue are documented in a structured way, making it easier for the team to understand and address the data. 


Enables tracking and prioritization: 

Jira issues can be tracked and prioritized, ensuring that the issue is addressed in a timely manner and given appropriate attention based on its severity.


Improves communication: 

The Jira issue can be used as a central point of communication between the team to process form results. 


Provides a history of the issue:

By creating a Jira issue, a history of the issue is maintained, including any updates, comments, and actions taken. This can be useful for future reference or for identifying trends in support requests. Smart Jira Forms offers a visible form within Jira ticket, displaying all customer responses for efficient collaboration.

In addition to creating custom forms, the add-on also features advanced capabilities like tracking form submissions and exporting the results in .xlsx format, streamlining the process of tracking forms and issue workflows for teams.2023-03-30_13-30-33.gif



Overall, creating a Jira issue based on a submitted form can help to ensure that issues are properly documented, tracked, and addressed, and can improve collaboration within your team. By centralizing form submissions within Jira, the Smart Jira Forms simplify workflows and reduce the risk of miscommunication or lost information.  This enhances collaboration and transparency across teams, allowing for more efficient and effective decision-making.

Don't let information gathering and issue tracking slow you down. Try Smart Jira Forms today and experience the power of streamlined workflows.

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