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Hello, Atlassian Community Members!
Your customers' trust is the cornerstone of your business, and a single misstep can unsettle that trust. In response to recent breaches, we have crafted a tool to ensure your customer data remains private and your team can provide support safely. Introducing Securely, your assistant in working with sensitive customer files.
Recent incidents, such as the Okta breach, have highlighted the risks associated with not properly sanitizing customer HAR files. These breaches can cascade, compromising services like Cloudflare and 1Password and hurting Okta’s brand.
A HAR file, or HTTP Archive format file, is a JSON-formatted log of a web browser's interactions with a site. When you visit a website, your browser makes a series of requests and receives responses: these are what a HAR file records, capturing the precise details of these exchanges. Developers and support teams (including Atlassians') often utilize HAR files for performance analysis, diagnosing errors, and tracking down network issues. They are like the meticulous notes of an explorer, charting every step of the journey through the web's intricate pathways.
Sanitizing HAR files is critical because they can contain sensitive information such as personal data, authentication credentials, and other details that, if exposed, could compromise user privacy and security. Just as a responsible traveler would safeguard their diary from prying eyes, sanitizing a HAR file ensures that any confidential information it contains is scrubbed clean before being shared. This is not just a technical necessity but an ethical imperative, ensuring that the digital trails we leave behind do not lead to risks for the users we serve. It's a fundamental step in maintaining the trust that customers place in us, ensuring their digital footprint is as secure and private as their own thoughts.
The true strength of a tool like Securely is honed by the community that wields it. Your experience, expertise, and feedback are crucial in evolving Securely into a more formidable shield for customer data. We are eager to hear about the data privacy challenges you face and how Securely can help strengthen your data protection practices.
We invite you to give Securely a try, explore its capabilities, and share your feedback. Every install, rating, and comment propels us toward a future where customer trust is absolute, and the privacy of their data is uncompromised.
To a secure and trusted future,