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Comparison of Deviniti's Issue Templates for Jira - Data Center vs. Cloud 🏢☁️

FAQ Extension DC vs C Cover-1.png

Welcome Atlassian Community! 🎉

Today, we'll explore the practical aspects of Issue Templates for Jira, one of the solutions designed to enhance your project management experience.

Managing repetitive and time-consuming tasks can be a challenge, often leading to manual work and potential errors. Issue Templates for Jira offers a range of features specifically designed to streamline and optimize repetitive task management.

In this article, we'll provide you with a detailed comparison between the Data Center (DC) and Cloud versions of Issue Templates. Our focus is on delivering practical information and helping you make an informed decision based on your specific needs and requirements.

💡If you're interested in exploring the capabilities of Issue Templates for Jira in more detail, you can try it for free on the Atlassian Marketplace. Visit this link to get started: Issue Templates for Jira. 🔗

Let's dive into the details and explore the benefits and considerations of using Issue Templates for Jira in both the Data Center and Cloud environments.

Differences between Issue Templates Data Center and Cloud

Issue Templates for Jira is a versatile app that streamlines project management in both the Server/Data Center and Cloud versions. While the purpose of the app remains consistent, there are notable differences between the two versions. Understanding these distinctions will help you make informed decisions based on your hosting environment.

Let's explore the differences between Issue Templates for Jira Data Center and Cloud.

  • The most obvious difference between Issue Templates for Jira Data Center and Cloud is the hosting environment. Issue Templates for Jira Data Center is designed to work within the self-hosted Data Center infrastructure, providing organizations with complete control over their instance. On the other hand, Issue Templates for Jira Cloud is hosted and managed by Atlassian, allowing for easy deployment and maintenance without the need for self-hosting.

The following table provides an overview of specific differences between Issue Templates for Jira Cloud and Data Center features. If you want to find out more, check the specific documentation: Issue Templates Data Center, Issue Templates Cloud.


Feature Data Center Cloud
Repository project "Templates" project with two predefined issue types - Template and Sub-template is created automatically upon installation Repository project is not automatically created but can be chosen or created during the setup
Template details configuration General, Fields, Availability, Context, and Relations tabs on template's issue view in repository project General, Availability and Advanced tabs on template's issue view in repository project
Set of fields/Scope Available on template's issue view and under Templates project settings Available on template's issue view and under Templates project settings
Template's availability settings

Availability tab → "Issue Templates Details" panel

Restrictions for Projects, Project Categories, Issue Type, Screens, Groups, Users, Languages.

Availability tab → "Template configuration" panel
Restrictions only for particular Projects 
Variables User and System variables configurable on template's issue view or globally Dynamic and Static variables configurable directly in template’s fields by inserting text in [brackets] or with $dollar
Autocomplete fields on Jira issue screens Autocomplete available on all Jira issue screens (create, edit and transition) Autocomplete available with create from template screen, not on issue screens
Apply template to an existing issue

Option under "More" menu on issue view

Option under three dots button on issue view


Templates with sub-tasks Supported using additional workflow post-function

Supported when “Copy Sub-task” option is enabled in the template

Templates with epics and issue links Supported using additional workflow post-function Supported without additional settings
Templates on Customer portal Supported with all functionalities (e.g. autocomplete and variables) Limited support.
While you can add the Template custom field to your request form and set a default template for each request type, it's important to note that when a customer selects a template on the portal, the template's fields won't auto-populate. This limitation is due to the current restrictions in the Atlassian platform, which does not provide an API to automatically fill in fields on the create screen. As a result, it's recommended to use templates for fields that don't require customer input.
Default templates Available under project settings Unavailable
Use as a template In the issue's view: More → Use as a template  Available as Recreate issue
Smart defaults Unavailable Available in templates (on the right side of the Issue View, in Issue Glance)
Automation Available
Schedule the creation of issues using templates and apply templates to newly created issues by configuring automation rules and actions.
Configure rules and actions to automatically apply templates to issues created through automation triggers.

By understanding these differences between Issue Templates for Jira Data Center and Cloud, you can make the most of the app's capabilities based on your hosting environment. Consider these differences when choosing the appropriate edition based on your specific requirements and deployment environment. Remember, Issue Templates for Jira offers valuable features in both the Data Center and Cloud versions, enabling you to optimize your project management workflows.

❓FAQ: How to migrate Issue Templates from Server/Data Center to Cloud?

If you're considering a migration from Issue Templates Server to Cloud, it's important to note that the "classic" migration process (export and import using Jira's native import functionality) does not support a direct transfer of your configuration and template triggers. In this process, the configuration from the Server/Data Center version is lost, and all templates have to be reconfigured in Jira Cloud. 

However, there is a workaround to enable Issue Templates automatically and in bulk using dedicated automation. Please refer to the documentation for detailed instructions on migrating Issue Templates from Jira Server to Jira Cloud.

🚀Key features of Issue Templates for Jira

Now, let's explore the key features of Issue Templates for Jira, regardless of the deployment option, focusing on practical benefits for your project management:

  • Time-saving
    Issue Templates accelerates project kick-off by providing the possibility to create predefined templates, eliminating the need for manual setup. This time-saving feature allows teams to focus on essential activities and accelerates project execution.
  • Consistency and quality assurance
    By leveraging predefined templates, you can ensure consistency and quality in project management. Standardizing issue content across projects minimizes errors, maintains uniformity, and establishes reliable processes.
  • Streamlined project management
    Simplify project management with task-specific templates that enable teams to swiftly set up new issues. By eliminating manual work and automating repetitive tasks, Issue Templates streamlines processes, making project management more efficient.
  • Enhanced collaboration
    Issue Templates fosters collaboration and alignment by providing a shared framework for issue creation and progress tracking. By utilizing these templates, team members can easily understand projects and work together seamlessly, enhancing collaboration and communication.
  • Boosted productivity
    By eliminating repetitive setup tasks, Issue Templates empowers teams to be more productive. Teams can concentrate on delivering business value instead of spending time on manual configuration. Predefined templates automate time-consuming steps, enabling teams to accomplish more in less time.
  • Improved efficiency
    Optimize workflows and reduce manual work by leveraging Issue Templates. This improves overall efficiency and effectiveness in managing projects. By eliminating redundant actions and streamlining processes, Issue Templates enhances efficiency throughout the project lifecycle.

By leveraging the capabilities of Issue Templates for Jira, project teams can streamline their workflows, improve collaboration, and achieve greater efficiency and productivity in their project management endeavors.


In this comparison, we explored the key differences between Issue Templates for Jira Data Center and Cloud. We provided a tip for migrating from Server to Cloud and highlighted the benefits of using Issue Templates. Whether you're managing projects in a self-hosted Data Center or leveraging the flexibility of the Cloud, understanding these distinctions empowers you to make informed decisions and optimize your repetitive task management.

We hope this article has provided valuable insights into the differences between Issue Templates for Jira Data Center and Cloud versions. If you have any questions, thoughts, or would like to share your experiences, we encourage you to join the conversation in the comments section below. Your input and feedback are highly appreciated as we strive to create a collaborative and informative space for knowledge sharing. Let's learn from each other and explore the full potential of Issue Templates for Jira!



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