🍂🎃 Apptoberfest discussion: Apps for ITSM 💬💻

[Kelsey Van Scoy]

Hi Community! It’s time for the second discussion in our Apptober festivities: 💬 Apps for ITSM 💻

Atlassian Marketplace Partners offer plenty of powerful IT Service Management apps to help teams work better together to deliver high-quality support experiences.

What we want to know is, what are your favorite apps for ITSM and why? What problems do your favorite apps help solve?

Let us know in the comments below👇

Not sure what Apptoberfest is? Learn more here 🎃

[Dave Mathijs]

Hi @Kelsey Van Scoy 

Here are a few of my favorite ITSM apps:

Extension for Jira Service Management

• Restrict visibility for portals, fields, request types to groups (DC)

Rich Filters for Jira Dashboards

• Slice & dice real-time data in Jira dashboards
• Apply quick filters

Tempo Software

• Timesheets for time tracking
• Structure for custom PPM hierarchies  

Decadis

• Jira Workflow Toolbox
• Admin Toolbox for Jira

[Andy Gladstone]

My favorite ITSM app is Scroll Viewport for Confluence. 

Wait ITSM + Confluence? Do those even go together!?

Of course they do. Being able to provide documentation to end-users and customers that lives in Confluence but needs to be consumed outside of the user list is 100% an ITSM activity!

[Dave Liao]

I second @Dave Mathijs (and not just because we're both Dave's) on:

• Extension for JSM - the killer feature? Syncing JSM Orgs and Jira groups (which is less of a big deal now that later versions of JSM Data Center - 5.9 and onward - let you share requests with Jira groups!)
• Rich Filters for Jira - on-demand, filter one or more dashboard gadgets. It's powerful for operational teams, and for reporting purposes.

And I'll add:

• Refined for JSM - killer feature: permission individual sections of a Customer Portal to specific Jira groups. It's magical. Also make custom sections with custom content.