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A full-functional Service Desk for Trello

Hipporello's Service Desk Power-Up seamlessly integrates client interactions into your Trello workflow without needing to add them directly to your Trello board. This integration is perfect for managing customer or employee tickets and communication with various stakeholders, such as clients, employees, and consultants.

With the branded user portal (see a sample portal here) and form builder, you can effortlessly receive requests from diverse groups. Each form submission or email creates a Trello card, enabling efficient ticket tracking. 

Portal View.png

Efficient Workflow Management:

  • Centralized Customer Requests: The Service Desk Power-Up transforms your Trello board into a comprehensive help desk, ensuring all customer requests are transparent and accessible to the entire team. This eliminates miscommunication and duplicated efforts. Easily create forms with a user-friendly drag-and-drop interface.

    draganddrog (1).gif

  • Enhanced with Automation: Teams handling a high volume of customer requests will find the automation features invaluable. Automate tasks like:
    • Custom field updates with forms
    • Team member assignments
    • Sending notifications and more.
    • Labeling
    • Closing and archiving requests and more.

      Automation Trigger 02.png
  • Responsive Customer Service: Respond to customer inquiries directly from Trello cards, transforming your board into a shared inbox for comprehensive team visibility and interaction management. 

    reply (1).gif

Summarizing the Benefits:

  • Convert forms and emails into Trello cards effortlessly.
  • Publish private or public forms easily
  • Centralize request receipt and responses within Trello.
  • Enable direct client responses from Trello cards.
  • Clients can monitor their requests through a dedicated portal, without needing board access.
  • View all contacts on the contact database. 
  • Streamline all communications with clients and team members under one Trello board.

Versatile Usage: The Power-Up is already enhancing productivity in various roles, including:

  • IT Help Desk
  • HR Ticketing System
  • Shared Inbox
  • Bug Tracker
  • Customer Support Tool
  • Client requests/orders

Hipporello’s Service Desk Power-Up not only simplifies client integration into Trello but also enhances team coordination and customer service efficiency. 




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