use custom fields from board to plot a chart in the dashboard

[Leonardo Ramalho Souza]

Hi,

I created a Jira board with customized fields with Dropdown buttons. My need is basically plot charts with the amount of issues that was raised with this custom fields selected. For example: I would like to plot the amount of issues raised with Process selected, but when I go to chart by, I cant find this field there and I dont really know how to do it.

Anyone could please help me ?

[Kate Pawlak _Appsvio_]

@Leonardo Ramalho Souza

I guess that the best will be contact vendor: https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-reports-dashboards-graphs-tables?hosting=cloud&tab=support

Maybe this custom field is not supported by this app.

If you use this field in the team-managed project, it can be this issue. But the vendor support will help you definitely.

[Leonardo Ramalho Souza]

thank you very much Kate, I am in contact with them.

[Jack Brickey]

Hi @Leonardo Ramalho Souza , it appears that you are using a third-party app here. If so can you confirm which app/vendor? You can look under Apps drop-down and Mange your apps if unsure.

[Leonardo Ramalho Souza]

I am not really sure how to check it. When I click in Apps doesnt show up "Manage My apps". The dashboard that I am creating is basically with a Custom Charts Simple Search with a few charts with the application of Custom chart.