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Zephyr scale plugin suddenly stopped working

Pallabi Priyadarshni panda
Pallabi Priyadarshni panda
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April 2, 2024

Zephyr scale plugin suddenly stopped working and it's showing below message is always 

"It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again."

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Andy Barbet
Andy Barbet
Contributor
April 3, 2024

Hi,

Here are some useful links for you: 

SmartBear support: https://support.smartbear.com/zephyr-scale/message/

Zephyr Scale User Community portal: https://community.smartbear.com/category/zephyr-scale-community

In my experience, that message you receive shouldn't last long, so if it's still happening you should contact SmartBear support.

 

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Valerie Knapp
Valerie Knapp
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April 2, 2024

Hi @Pallabi Priyadarshni panda , welcome to the Atlassian Community and thanks for your question.

Please open a support ticket with the vendor, https://marketplace.atlassian.com/apps/1213259/zephyr-scale-test-management-for-jira?hosting=cloud&tab=support , who should be able to help you.

Cheers

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