Zephyr scale JIRA plugin suddenly sopped working

[Pallabi Priyadarshni panda]

Zephyr scale JIRA plugin suddenly sopped working always its showing below message

It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.

If you continue to see this error, raise a support request.

[Dirk Ronsmans]

hey @Pallabi Priyadarshni panda 

The statuspage doesn't show anything ( https://zephyr-scale.status.smartbear.com/)

So I think you're better of raising a support request either with Atlasssian or Smartbear

Atlassian: https://support.atlassian.com/contact

Smartbear: https://support.smartbear.com/open-ticket/

[vikram]

Hi @Pallabi Priyadarshni panda 

We have to raise support ticket with smartbear 

or

If it is old version then try to upgrade the version, 

Vikram P