Xray - Cloning test steps - does not work in test edit mode screen is hanging and does not save

[Mahesh Joshi]

Description: I am currently experiencing an issue with the Xray tool in Jira.
Prerequisites -  Xray plug in is installed
Steps to reproduce the issue:
1. Go to the Jira tool 
2. Navigate to your project.
3. Create an issue using the "Test" type and save it.
4. Go to the "Testing Board" and search for the test you created.
5. Inside the test steps, create one test step, save it, and then open that test in edit mode by clicking on the View icon.
6. The test will open in edit mode.

Actual Behaviour - If you try to clone your steps, it gets stuck.
Specifically, I am trying to clone manual test steps in edit mode.
However, when I attempt to do this, the operation does not complete.
The loading icon continues to spin, but the page does not progress, and the test case is not cloned. This leaves me stuck on the same page. I have tried to resolve this issue myself, but so far, I have not been successful.
I would appreciate any assistance or guidance you could provide to help me resolve this issue. Thank you for your attention to this matter.

I look forward to your response.

[Stefan Salzl · Accepted solution]

Hi @Mahesh Joshi - welcome to the community

This seems to be a technical problem. We as a community could not solve/guide you towards a solution.

Thanks for that awesome description. According to this description I guess you did your homework as a quality engineer. The only guys I know who would write a detailled reproduction guide are QA engineers :D :D Great work.

With this guide I could reproduce the same behaviour. I even got a message that the step was cloned but the screen was freezed in loading mode =/

As we can´t directly change this behaviour and this is a 3rd party app I could only recommend to reach out to vendor directly and raise an error ticket:

https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=support

Best
Stefan

[Mahesh Joshi]

Thank you @Stefan Salzl  for your comments ! I have reported issue with xray 

[Stefan Salzl]

AWESOME!!! Happy we could help.

Best
Stefan

[Mahesh Joshi]

@Stefan Salzl thank you I am waiting for xray to reply will keep you updated ! 😊

[cohe_tal · Accepted solution]

Hi @Mahesh Joshi 

did you get an answer for this from Xray?

I'm facing that problem too

[Mahesh Joshi]

Hi @cohe_tal  

Xray confirmed it’s a bug issue is on there board now waiting for them to fix here are the details go to following link to see update. How you are finding xray so far ? 

https://jira.getxray.app/plugins/servlet/mobile#issue/XRAYCLOUD-7406