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What can I do to generate a Jira Zephyr Scale Report? The page is just loading

Siri Oppedal March 19, 2024

When I try to generate a Jira Zephyr Scale Report (for example a traceability report) the page is just loading and nothing happens. Is it possible to do anything to fix it and to be able to generate reports? 

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Andy Barbet March 20, 2024

There could be a number of causes why this is happening - not all to do with the software.  To rule out a software issue you could try to generate a report like "test execution results (list)" and have it return just 1 test case - so 1 row.  If that doesn't work I suggest you contact SmartBear support for help here:

SmartBear Support

There is also a dedicated Zephyr Scale community here

0 votes
umair malik March 19, 2024

To address this problem, there are a few troubleshooting steps you can try:

1. **Clear Browser Cache**: Sometimes, cached data can interfere with the loading process. Try clearing your browser cache and reloading the page to see if that resolves the issue.

2. **Check Network Connection**: Ensure that you have a stable internet connection. Poor connectivity can sometimes lead to loading issues.

3. **Browser Compatibility**: Verify if you're using a compatible browser. Certain features may not work properly on all browsers. We recommend using the latest version of Google Chrome or Mozilla Firefox for optimal performance.

4. **Check Jira/Zephyr Scale Status**: Occasionally, issues might arise on the server-side. Check the status of Jira and Zephyr Scale services through M&P Tracking to see if there are any reported outages or maintenance activities that might be affecting report generation.

5. **Review Permissions**: Make sure you have the necessary permissions to generate reports in Jira/Zephyr Scale through M&P Tracking. Contact your administrator if you're unsure about your access level.

6. **Update Plugins/Add-ons**: Ensure that your Jira and Zephyr Scale plugins/add-ons are up-to-date. Outdated versions might cause compatibility issues.

7. **Contact Support**: If the issue persists after trying the above steps, it's advisable to reach out to the support team of M&P Tracking for further assistance. They can investigate the problem in more detail and provide specific guidance tailored to your setup within M&P Tracking.

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