Unable to install Confluence Questions

Question

When trying to install Questions the installation fails. We are running 5.7.1.

I upgraded the Universal Plugin Manager but after failing the Questions installation the log states:

2015-08-14 07:29:18,272 ERROR [UpmAsynchronousTaskManager:thread-3] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements OBR resolver has 2 unsatisfied requirements for installing plugin_202852181223565927_confluence-questions-1.0.448.obr

-- url: /rest/plugins/1.0/ | referer: https://confluence.XXX.ca/plugins/servlet/upm/manage/all | userName: willrya

2015-08-14 07:29:18,287 ERROR [UpmAsynchronousTaskManager:thread-3] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&(package=com.atlassian.renderer)(version>=6.2.10)(version<=6.2.10))

-- url: /rest/plugins/1.0/ | referer: https://confluence.XXX.ca/plugins/servlet/upm/manage/all | userName: willrya

2015-08-14 07:29:18,287 ERROR [UpmAsynchronousTaskManager:thread-3] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&(package=com.atlassian.fugue)(version>=1.1.0)(!(version>=2.0.0)))

-- url: /rest/plugins/1.0/ | referer: https://confluence.XXX.ca/plugins/servlet/upm/manage/all | userName: willrya

2015-08-14 07:29:18,584 WARN [UpmAsynchronousTaskManager:thread-3] [upm.core.install.DefaultPluginInstallationService] execute Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_202852181223565927_confluence-questions-1.0.448.obr]. Please see the logs for more detailed information.

Nick S_zm265h · Answer

Just ran into the same error - took me a few minutes, then realized I was trying to install Confluence Questions through the JIRA Admin panel, and not the Confluence Admin panel. Once I switched over to the Confluence Admin panel, it worked perfect.

Alastair Sherringham · Answer

I am currently running an evaluation of Confluence and thought I'd also download and try Questions. I have a week left, and thought I'd see what it does.

But I can't install it - an error always appears and tells me to check logs :

An error occurred during installation. Refer to the logs for more information.

As above, looking at the logs, it seems to be a dependency issue

2015-10-25 16:40:00,439 ERROR [UpmAsynchronousTaskManager:thread-2] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements OBR resolver has 2 unsatisfied requirements for installing plugin_6953136590530549209_confluence-questions-1.0.448.obr
 -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin
2015-10-25 16:40:00,441 ERROR [UpmAsynchronousTaskManager:thread-2] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&(package=com.atlassian.renderer)(version>=6.2.10)(version<=6.2.10))
 -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin
2015-10-25 16:40:00,441 ERROR [UpmAsynchronousTaskManager:thread-2] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&(package=com.atlassian.fugue)(version>=1.1.0)(!(version>=2.0.0)))
 -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin
2015-10-25 16:40:00,502 WARN [UpmAsynchronousTaskManager:thread-2] [upm.core.install.DefaultPluginInstallationService] execute Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_6953136590530549209_confluence-questions-1.0.448.obr]. Please see the logs for more detailed information.
 -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin

I am using :

Confluence installer 5.8.15

Ubuntu Linux 14.04 LTS

I have made sure all the (default) plugins are updated, including UPM.

Thanks, Alastair

Somujit Bhattacharya · Answer

Hi, I can't help but comment here that downgrading the plugin to a previous version isn't exactly a solution. I am running Confluence server 5.7.3 and I see the same errors while trying to install Confluence Questions. Would somebody be able to help me identify what exact plugins are being referred to here and how can we upgrade them?

Thanks in advance!

Somujit