Script Runner Send a custom email From email address set to reporter

[Dan Porter]

Hi. I would like to use the send a custom email built in script in my transition and have it sent from the reporters email address so that the recipients can email the reporter in a reply versus sending back to a static email address. Is this possible? I tried putting issue.reporter.emailAddress in the field but it throws an error for not being a valid email address.

[JamieA · Accepted solution]

Not possible atm - you can enter an RFE if you like: https://jamieechlin.atlassian.net/browse/GRV - or make the customisation yourself.

[Dan Porter]

Could I create a script file and run that script on transition to do it? If so, is there a template I can use for the custom email script so I can just modify it myself to add the issue reporter as the From field? Or is there a way to see the script that I already generated using the Custom Email built in functionality?

[Dan Porter]

Could I create a script file and run that script on transition to do it? If so, is there a template I can use for the custom email script so I can just modify it myself to add the issue reporter as the From field? Or is there a way to see the script that I already generated using the Custom Email built in functionality?

[Dan Porter]

Could I create a script file and run that script on transition to do it? If so, is there a template I can use for the custom email script so I can just modify it myself to add the issue reporter as the From field? Or is there a way to see the script that I already generated using the Custom Email built in functionality?

[Henning Tietgens]

If you select a built-in script there is a link to the source file on the page (in the colored box).

[Bahar Dehkordi]

@Henning Tietgens, @Dan Porter1

I have the exact same issue, but can't seem to find the link to the source file. Can you please advise? Thanks! 

[Henning Tietgens]

Hi, the source files are not directly linked anymore. You have to extract them from the plugin archive.

[Bahar Dehkordi]

Hi Hennig, can you please explain how to do that? We are still on the free trial. Would it be possible for us to extract it? Thank you!

[Bahar Dehkordi]

Hi Hennig, can you please explain how to do that? We are still on the free trial. Would it be possible for us to extract it? Thank you!

[Bahar Dehkordi]

Hi @Henning Tietgens thanks for your reply. Can you please briefly explain how to do it? We are still on the trial. Is this option open to us?

[Henning Tietgens]

Sure @Bahar Dehkordi, just download the plugin to your local computer from the plugin manager and extract the .jar file with a zip program. In the archive look into the directory com\onresolve\scriptrunner\canned\jira\workflow\postfunctions\ for the file SendCustomEmail.groovy to find the source.

BUT it seems that this is not necessary anymore with the current version, see https://scriptrunner.adaptavist.com/5.4.12/jira/builtin-scripts.html#_dynamic_control_over_recipients_and_from

Henning

[Bahar Dehkordi]

Yes I had tried this "mail.setFrom("$issue.reporter")"  in the conditions and configuration before and it didn't work, but now works perfectly after the update! 

Thank you soo much :)

[Bahar Dehkordi]

@Henning Tietgens I was wondering if you could check this question out too:

https://community.atlassian.com/t5/Jira-questions/How-to-add-a-multi-select-dropdown-custom-field-value-to-custom/qaq-p/854441

Appreciated!

[Bahar Dehkordi]

Wanted to add that "mail.setFrom("$issue.reporter")" did not work because it is not an email address. Used the below and worked!

mail.setFrom("$issue.reporter.emailAddress") mail.setReplyTo("$issue.reporter.emailAddress")

[Dan Porter]

See it now. Thanks!

[Dan Porter]

Could I create a script file and run that script on transition to do it? If so, is there a template I can use for the custom email script so I can just modify it myself to add the issue reporter as the From field? Or is there a way to see the script that I already generated using the Custom Email built in functionality?