Salesforce Case Creation with Jira Tickets

[Lynlee Swartz]

Looking to find the best way/connector app to automate Jira ticketing into Salesforce cases. Ideal bi-directional updates. 

[Dhiren Notani_Exalate_]

Hi @Lynlee Swartz ,

Thanks for asking your question, I am Dhiren from the Exalate Team.

I would recommend you to try out Exalate for synchronizing Jira tickets with Salesforce Cases bi-directionally!

With the Groovy based scripting engine (provided by Exalate), there is so much that you can do. 

The amount of customization and flexibility of choosing what information to sync is limitless.

You can sync any Jira Issue to an object in Salesforce along with all the fields (Standard/Custom).

Thanks, Dhiren

[Mariya Soroka]

Hey @Lynlee Swartz

At Peeklogic, we've developed a free tool that connects Jira and Salesforce, enabling real-time synchronization and automated updates. It also has a function of automating Jira ticketing into Salesforce cases.

Contact me at mariya@peeklogic.io to schedule the demo, and understand if it all fits your requirements.

[Jashandeep Kaur]

Hi @Lynlee Swartz 

Considering the numerous tools available  for integrating Salesforce with Jira, Sinergify is one option that may be worth exploring. Sinergify allows you to integrate all standard and custom Salesforce objects of all SFDC products (Service, Community, Sales Cloud, etc.) with both cloud and on-premises versions of Jira products (Core, Ops, Software, and Service Desk).

The connector enables you to combine the power of Salesforce and Jira, break free from siloed communication, and build cross-team collaboration. Additionally, Sinergify offers customizable workflows and automation options, enabling teams to tailor the integration to their specific needs.

Ultimately, the right integration solution depends on your organization's requirements and preferences.

Hope this helps!

[Diana_Architect_ZigiWave]

@Lynlee Swartz hi there. You can check the Atlassian Marketplace - it would help you sort out the options that might fit your use case. If you're open to using a 3rd party solution, feel free to look at ZigiOps at Marketplace. It's a fully no-code integration solution, that can connect and sync bi-directionally Jira and Salesforce, plus automate their data exchange. You can customize it in various ways. If you're interested, you can even test via the Free Trial.

Regards,

Diana 

[jennifer.dempsey_Appfire]

Hi @Lynlee Swartz

I'm the Product Marketing Manager for Appfire's Connector for Salesforce and Jira. 
This popular app provides automatic bidirectional sync of data between Jira and Salesforce. You can book a demo at your convenience via the marketplace listing linked above or reach out to our Support team with any questions you might have. Hope that helps!