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Mattermost Jira plugin issue

Safae AKBOUR
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May 10, 2024

Hello,

I was trying to configure Jira plugin to receive events from a Jira project in a dedicated channel. Everything is set up well; I configured an OAuth instance, followed the steps, and I can receive notifications.

My goal is to receive notifications when users create and close issues in my project. I already receive notifications when the tickets are closed, but for the creation, I only receive them when I create them. When other users create the issues, I don't receive any notifications.

I checked the logs, and here is what I found:

{"timestamp":"2024-05-10 16:03:29.949 Z","level":"error","msg":"PostNotifications: error while getting jiraClient, err: failed to get Jira client for the user : failed to create client for OAuth instance: no JWT instance found, and connection's OAuth token is missing","caller":"app/plugin_api.go:988","plugin_id":"jira"}

Do you have any idea?

Thanks in advance

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