Jira & Smartsheet Integration sych issue

[Charlene Wibben]

We have a few workflows where 11 fields are setup to synch between Smartsheet & Jira.  The fields correctly synching include: Issue Key, Summary, Type, Status, Priority, Label, Start & Stop dates.  However, the "Assigned to" (contacts, unrestricted) and a "Trend Start Date" & "Due Date" (both dates are date, unrestricted) are not synching.  I have linked the respective fields using bidirectional and changed to pushing from Smartsheet to Jira.  They did not synch.  However, when I change the direction to flow from Jira to Smartsheet, the data I had entered in the Smartsheet column changed to be blank, even though the issue/ticket in Jira did have an assignee and due date which were previously manually entered.  I have also recreated the workflow from scratch.  These fields do not seem to synch.  Workflow is set to "Keep issues auto updated in both...",   Suggestions on other potential solutions? 

[Josh_Unito]

@Charlene Wibben did you ever resolve your issue with Jira and Smartsheet? If you're still looking for other potential solutions, I just published this guide on how to connect Smartsheet and Jira with the Two-Way Sync app on the Atlassian marketplace. 

It's easy to use and you can set up 2-way sync very quickly so that newly created Jira issues add rows in Smartsheet or newly added rows create new Jira tasks or issues. In both cases, the flow allows real-time 2-way updates between tools.

[Charlene Wibben]

After searching JIra cells, both had multiple fields in Jira.  We needed to identify which field was showing on the card in order for the synch to connect.