Jira Cloud for Sheets doesn't connect

Yuliia Vyborova
Contributor
December 13, 2024

Hi! I Installed Jira Cloud for Sheets add-on but it is not connected. In Sheets add-on is inactive (see screenshot)

Screenshot 2024-12-13 at 11.43.58 AM.png

How can I reconnect add-on?

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Łukasz Modzelewski _Lumo_
Atlassian Partner
December 14, 2024

You can uninstall it from: Extensions -> Add-ons -> Manage add-ons

Zrzut ekranu 2024-12-14 200350.png

Yuliia Vyborova
Contributor
December 16, 2024

@Łukasz Modzelewski _Lumo_ I uninstalled add-on and when installed it back, got stuck on step 2: Set whether users can install Marketplace apps https://support.google.com/a/answer/172931?hl=en&ref_topic=1056395 

Should I reach out to our system admin to proceed with configurations?

Screenshot 2024-12-16 at 10.12.14 AM.png

Łukasz Modzelewski _Lumo_
Atlassian Partner
December 16, 2024

@Yuliia Vyborova yes, so it looks like this was a change on company/workspace lvl not an error

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