Issue with Tempo Reports

Ravisekhar_g December 12, 2024

Hi,

Me and my colleague were pulling the Tempo Reports with same date at same time but We are getting 2 different number(for Total & Logged time) 

Can Know Why these error showing different number

 

Thanks,

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Susanne
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December 12, 2024

Hi @Ravisekhar_g

the problem you encounter might be connected to the permisison to view worklogs of other users. 

Access to view the worklogs of other users can be given on Team or on Project level. 
Please take a look at this Tempo knowledge base article  for more information and links to the documentation how to set these permissions.

Best regards
Susanne 

Ravisekhar_g December 13, 2024

Hi @Susanne 

Thanks for your response,

I checked all the permission but both have same permission.

But the reports shows different for us its my team worked - 100hrs

My colleague shows same reports as 60 hrs

Susanne
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December 13, 2024

When the Tempo permissions are the same, the problem might be in other permission settings. 

I think you should try to check the worklogs in Tempo and narrow down where the difference lies. 
Are you missing worklogs for a specfic user, project, ...

Could it be that there are worklogs on projects your colleague has no access to or a security scheme is used that prevents him to see worklogs on some issues?

Shortening the time period for the Tempo reports might be helpful to identify which worklogs are missing in your colleagues report.

Regards,
Susanne 

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