Is there a way to write an automation rule that will send an email reminder 5 days prior to due date

[Dan Leatherwood]

We have a request for a reminder email to be sent to an assignee 5 days prior to an issue's due date.

Is there a way to write an automation rule to send these email reminders?

[Martin Runge]

Hi Dan,

If you're on a premium plan, you can easily ask AI to create a Global Automation for you. If not, you'll need to create it manually.

• To get started, use a scheduled execution as your trigger and run a JQL query to identify your work items (issues).
• Utilize advanced branching and use {{issues}} as a smart value to send an email for each issue. 
• Consider adding an "Issue field condition" to ensure the assignee is not empty.
• For the action, I recommend using "Send email."

I've attached some screenshots to give you an idea of what it could look like. I hope this helps!

Cheers,

Martin

[Dan Leatherwood]

Thanks Martin!  I will give this a try.

[Alejandro Acevedo]

Works for me, thanks.

[Gökçe Karaduman]

Hi @Dan Leatherwood ,

If you are open to use an application, I could recommend to use Issue Reminders.
Thanks to the relative to reminder feature of Issue Reminders, you can send a reminder after or before the specified number of hours (for example, 48 hours,2 days) from the date entered in the due date field.
You can send reminders globally as well as at the issue level.
Global reminders are sent prior to the issue deadline.The reminders are triggered a set amount of time before the issue's due date. You can configure the number of hours in advance that a reminder will be sent.

Disclaimer:I work for the vendor who developed this application.