Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How can I book 30days cancelation for Team Resource Management, Time Tracking, Timesheets for Jira

Peter Petkov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 5, 2024

Hello there. 

We have added Jira add-in called - "Team Resource Management, Time Tracking, Timesheets for Jira", but just for 30days test period (there is 30days free trial), but I cannot see any option to cancel that subscription after the free period expired. Could you please let me know how I can book cancellation of that add-in only after the trial period expire. 

 

Thank you. 

2 answers

Suggest an answer

Log in or Sign up to answer
1 vote
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 5, 2024

Hi @Peter Petkov 

Welcome to community!

What options do you see in apps -> Manage your apps selection of this plugin?

Do you see a 'Stop trial' like this?

 

Screenshot 2024-09-05 at 16.26.48.png

 

If trial expired already, do you see 'unsubscribe' option like below

Screenshot 2024-09-05 at 16.28.27.png

Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 6, 2024

@Peter Petkov , you should be looking at the manage apps section. 

Refer to https://confluence.atlassian.com/servicedeskcloud/managing-apps-1097175863.html for the instructions to navigate there and unsubscribe :) 

0 votes
Peter Petkov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 5, 2024

Hello Fazila, 

Thank you for your quick response. The only place I can see the "Team Resource Management, Time Tracking, Timesheets for Jira" is on Billing section and then I click on Manage I cannot see cancel subscription like I can see on "Jira Product Discovery" or "Jira". Screenshot_4724.PNGScreenshot_4725.PNG

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events