Hi There,
There are various plugins and services that could be used as a front end portal to customers and internal employees, such as Refined for Jira and Jira Service Management. Last year we were introduced to the Servado plugin and it blew our minds with the elegant interface and how easy it is to configure.
Servado has been an essential application for our organization. We have more than 10 portals setup for different teams where users can create jira tickets, view dashboards and browse to different links through the tiles. Also, the ability to create tickets from the portal has helped us reduce costs since we don’t have to use jira service management agent licenses to manage the queues.
Some features:
- Design your own user portal and add as many custom forms as you like without slowing down the performance of your Jira system
- Create more than one ticket per tile in different projects with one click automation
- Workflow approvals for end users
- Integration with 3rd party Cloud Chat, like Intercom
- Stats graphs powered by JQL
- Customer Satisfaction Survey
- Self-service sign up for new non-Jira users
- Auto populate fields to increase data accuracy and reduce manual labor
- Automatically generate links to issue information that gives an updated view of the Jira ticket outside of Jira
- Secure connectivity to external user databases (SAML) to reduce user management, increase security, and provide credentials for tickets
- Email notifications to reporters (non-Jira users) throughout the ticket life cycle
- Customize the look of the portal
Servado: https://marketplace.atlassian.com/apps/1220807/servado-enterprise-portals-for-jira?hosting=server&tab=overview
Link to demo: https://demo.servado.io/plugins/servlet/gateway?id=4#!/dashboard
I hope you give this plugin a try.
