Unable to configure Jira chat bot in google chat

[Akhil A]

Unable to configure Jira chat bot in google chat

[Nic Brough -Adaptavist-]

Ok.  Nice statement.

(If you want help with something, you'll need to describe the problem)

[Akhil A]

unable to configure Jira cloud instance 

[Akhil A]

.

[Akhil A]

I am getting below error when I click configure

[Nic Brough -Adaptavist-]

Ok, that's a "server side" error - something going wrong on the back-end, to which we have no access, so we can't begin to debug it.

You should do what it says and contact Atlassian support on https://support.atlassian.com/contact although it might be worth contacting the app's author as well.

[Phyllis Zhu]

@Akhil A did you ever get a resolution to this? 
I'm running into the same problem

[Tomasz Marciniak]

Hi guys, any luck? I'm running into the same issue as described.

[Phyllis Zhu]

I reached out to Atlassian who said I need to reach out to the app developer. 

They had me try enabling cookies for JIRA and if that didn't work to uninstall and reinstall the bot, then try configuring.

So I uninstalled/re-installed and it's working now. 

[Piotr Starzyk]

After months of this not working, typing the following command in chat: `/jira_settings`, then clicking Edit Settings and saving, fixed the issue for me.  Still not sure what was broken.

[tobi]

Unfortunately not for me

[Kael Shipman]

I'm getting this exact same error. Hoping someone at Atlassian wakes up and tries to fix something....

[Philipp Bischoff]

Same for me. Reinstalling did not help for me

[Micaël]

I had the exact same issue. I managed to solve it by uninstalling the app from Jira > Apps > Manage your apps and reinstalling Google Chat Bot for Jira app. The configuration process now works as expected.

Regards

[Jerome F_]

I've stumbled upon that issue within my organization, and it turned out we were getting that error message due to the web browser we used to open the "configuration link", which was Brave browser (chromium-based), using Google Chrome instead resolved the issue immediately.

 

Brave being a no-ads/no-tracking browser, I guess some part of the configuration process was being caught-up in brave filters.

[Philipp Bischoff]

Thanks! That indeed fixed it for me as well. With Chrome it's working fine - with Firefox it's not.

[Jerome F_]

Happy that it could help you Philipp ! 
So apparently not only Brave but also Firefox isn't working with this.

[Anita Naluzze]

I'm using chrome but still facing the same issue.

[Jerome F_]

Sorry to hear that Anita ! 

Maybe try with chrome from another system ? To make sure it doesn't come from the computer you're using.

Also I havent tried with Microsoft Edge so it might be worth trying !


Hope you get it to work soon !

[Patrick - Canary Apps]

In case anyone is looking for an alternative that is easier to set up and supported in all browsers: the company I'm working for recently published Google Chat for Jira on the Atlassian marketplace

[KonstantinK]

this is a new Google Chat app for Jira integration, you can try it, it has another authorization method, so you shouldn't face such issue

https://workspace.google.com/marketplace/app/myjirabot/356241633230