Struggling with case-sensitivity between terms and acronyms

Rego Sen May 14, 2021

We're trying out this plugin, which is great, except that many of our acronyms can be common words (example: "Controller Area Network" with the acronym "CAN").  We don't have many mentions of "CAN" in all-caps, but we of course have lots of instances of "can", and we don't want those highlighted.

But we don't want to turn on case-sensitivity globally, because our documentation doesn't necessarily use titlecase for "Controller Area Network" or other terms.  Ideally we want:

- all our acronyms to be case-sensitive

- all our terms to be case-insensitive

The Smart Terms plugin doesn't seem to have any granularity for case-sensitivity, so how are other teams working around this?

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Khawla Issaoui Creativas
Atlassian Partner
May 17, 2021

Hey @Rego Sen 

Unfortunately, this feature is still not available.
You can suggest a new feature to our dev team via this link: https://creativas.atlassian.net/servicedesk/customer/portal/4

You can also check our doc and YouTube mini-tutorials to know more about Smart Terms. 
Cheers

Khawla

Rego Sen May 17, 2021

Thanks for the suggestions.  Looks like I have to create a separate login for the feature ticket than this community one?  I now have 3 different logins for Atlassian stuff.  Is that something your team is looking into consolidating?

Khawla Issaoui Creativas
Atlassian Partner
May 20, 2021

Hey @Rego Sen 

Sorry for the late reply!

No need to create another account; you just need to put your email ID!  

Here is the direct link: 

 https://creativas.atlassian.net/servicedesk/customer/portal/1/user/login?destination=portal%2F1

Regards

Adam Shardlow
I'm New Here
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August 8, 2023

We have exactly the same issue. I will also raise a ticket. 

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