Simplifying Collaboration Between ServiceNow & Jira: Real-Time Sync with ServiceNow Connector

Sachin Singh _appserve_ai - a division of Empyra_
Atlassian Partner
January 7, 2025

Hey Atlassian Community,

I wanted to share something that might help teams looking to streamline workflows between ServiceNow and Jira. Have you ever wished for a seamless connection between these two powerful platforms? Well, there's an app that does just that – the ServiceNow Connector for Jira!

This app syncs ServiceNow incidents with Jira issues in real time, ensuring that your data flows smoothly between the two systems. Whether it’s components, reporters, attachments, or comments, everything stays up to date. No more jumping between systems to get the full picture!

Here are some of its main features:

  • Real-Time Bi-Directional Sync: Issues in Jira sync with ServiceNow and vice-versa automatically.
  • Field Mapping: Easily map required fields based on project, issue type, or other criteria.
  • Audit Logs & Updates: Get complete visibility of actions in real-time across both platforms.
  • No-Code Setup: Once configured, it works with no ongoing coding needed – making setup a breeze.

This connector is designed to break down those annoying silos and make it easier for teams to stay on the same page without manual updates or confusion.

ServiceNow Connector Marketplace Link>

 

Has anyone tried this out yet? What do you think? Any challenges with syncing both platforms?

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