Hi,
I'm guessing the following questions cannot be done via "native" Jira Service Management (Cloud), so I want to ask to Adaptavist community:
Important: it needs to be done before creating the ticket, since this is information to be filled by the customer.
I don't know how to implement those two use cases in Script Runner (even if it's possible to do it), or if there's a proper app for this.
Could you please help me with it?
You are totally right about instance...the question is for Cloud instance.
Yes, with behaviours in Jira On Premise can be achieved, but since in Cloud there aren't Script Runner's behaviours...