How to disable the sharing of attachments while case record share From Salesforce to Jira.

[Venkatesh Nalagandla _C_]

We have noticed that, through the Jira integration tool in SF, it is automatically attaching attachments from the SF case to the Jira. In theory this would be a good idea, but on longer thread cases.

We would like to disable the adding of attachments to the jira ticket, and make this something the agent does manually if required.

[Assia Touati]

You can do this via the "Authorization scheme" in the issue setting. section "Attachement autorization" 

[Venkatesh Nalagandla _C_]

@Assia Touati 
Can you please suggest the proper navigation to stop this..??

I am just pasting the screens(I didn't find the option "Attachement autorization" to stop this )

On Configuration settings of the package:

Please provide me the proper navigation stop this.

It's very urgent.

Thanks - Venkatesh N

[Marian Vidra]

I had the same problem.

[Venkatesh Nalagandla _C_]

Hello... is anybody alive to respond ..???

@Assia Touati  , @Marian Vidra 

[Assia Touati]

Sorry for the late answer, i am using Jira Cloud, not integrated with SF, i'm not sure if it works on it. 

Could you give us more details ?