Hi guys!
We develop the Table Filter, Charts & Spreadsheets for Confluence app and constantly answer questions regarding our add-on here. We have 30-35 questions per month related to our macros, especially the Table Transformer and its SQL queries.
But we only answer questions and have never started any discussions ourselves. And recently we've been prompted to fulfil a feedback form regarding the Community itself. Of course, we've complied willingly and then remembered about our in-app feedback form.
We have a simple form with several open questions regarding the app: use cases, benefits, feature requests. Some of our users decide to bypass the form, others choose to answer the questions.
We read all the answers thoroughly and try to implement all the requests (for example, the last one was about inline comments inside our macros).
So, the purpose of this discussion is to ask other 3rd party vendors how they prefer to collect feedback about their apps: in-app forms, some forms inside the macros, e-mails, live calls, etc. What types of questions do you use? Are there any things that can ruin the collection of the feedback?
And the same questions can be listed for common Confluence users: please help us to improve and point us in the right direction. What should we do to reach out to everybody and make every opinion registered?
Please leave your comments here or visit our support portal that is confidential (in case if that matters).
Thank you!
P.S. Let us also tag the Community users whom we've recently helped - maybe they will share their experience as well. @Maria Del Rosario Gonzalez @Dhiraj Kr_ Gupta @Charles Middlebrooks @William Haase @Green_ Desmond @Vijay
I have been part of the team to provide survey experience and feedback to product teams, and recently looked to Usersnap to fill this gap as an affiliate.
Their OOTB Jira integration seems to work with JPD as well
The second most widely asked question was about Excel-like features in our app. We mean if we can add cell formulas and allow table editing without entering the Edit mode like you do it in Google Sheets.
Here our users may be confused because we provide 10+ different macros but the Table Spreadsheet macro is also a part of our "family".
It supports multi-user editing from the View and Edit mode, provides Excel-like cell formulas, conditional formatting, pivot tables, and charts. The data is securely stored as an attachment to the page.
Also, as our macros support the Jira Issues macro, our users asked us if we can turn Jira tables into live spreadsheets. The answer is yes, please check the Spreadsheet from Table macro.
And here are some hints regarding the Table Transformer macro that are present in our documentation but somehow were missed by our users:
And also you don't need to publish your page every time you change the SQL query and want to see the new result. Just use the macro preview that opens when clicking on the "eye" icon.