Enhance your onboarding process inside Confluence with Glossary & FAQ: Let’s discuss!
Employee onboarding can grow to become a complex and time-consuming process. Lucky for us Confluence users, the platform in its core is tailor-made for employee onboarding thanks to its rich set of templates and macros. With this being said though, we can always build on the existing capabilities of Confluence with additional apps that perfectly tackle the employee onboarding use case.
In this post, I want to dive right into how the Vectors Suite of apps, specifically Glossary and FAQ for Confluence, can significantly boost your employee onboarding process. But more importantly, I'm eager to hear your thoughts on how we can enhance these apps to better tackle the challenges you face in onboarding.
Create and access terms wherever you are with Glossary for Confluence
One of the common challenges new hires face when enrolling in a new job is grasping and understanding key and unique terminology.
Glossary for Confluence can be used to define key terms, providing new hires with the knowledge they need to get proficient quickly.
- Content-rich glossary views
With a variety of dedicated views including a global glossary dashboard and glossary view, new hires can easily access key terminologies. This allows them to focus on learning about their roles and responsibilities without getting bogged down in terminology or acronyms that they don’t understand.
- Advanced search & filtering options
Within each view, users can leverage a host of search and filtering options to quickly access glossaries, terms, and labels.
- Highlight key terms within Confluence pages
New hires can highlight and access terms throughout Confluence with the highlight feature. If they don't have a definition for a given term, they can simply leave a comment and moderators can then add the term directly from the Confluence page.
Build a rich knowledge base of Frequently Asked Questions with FAQ for Confluence
Upon starting a new job, new hires often have many questions regarding the company, policies, roles, responsibilities, and more. With FAQ for Confluence, you can ensure that no question goes unanswered.
- Unified FAQ dashboard and advanced dedicated views
Available within every Confluence space upon installation, the FAQ app allows you to build content-rich FAQ hubs for new hires. A hub based on multiple views (FAQ pages, questions, and categories) makes the creation and navigation processes pretty much straightforward.
- Classify questions & answers by category
Additionally, questions and answers can be classified by categories allowing new hires to easily and quickly access the questions they are looking for.
- Embed FAQs within Confluence pages for easy access
The latest release of the FAQ app comes with a brand-new FAQ list macro. By embedding the FAQ hub within other Confluence pages, particularly on the onboarding space homepage, new hires have a centralized location for quick access to essential information.
- Feature FAQs inside JSM
Moreover, recognizing that not all new hires may have a Confluence account right from the start, the FAQ hub extends its accessibility. Those without a Confluence account can access specific public FAQs in anonymous mode, both through Confluence and within Jira Service Management. This inclusive approach ensures that information is not gated behind account creation, allowing all new hires to benefit from the valuable content offered by the FAQ hub.
💭 We are interested to know more on how you use Confluence for onboarding!
The Vectors knowledge management suite aims for a seamless onboarding experience, but your experiences can make it even better. So, I'm turning to you, the Atlassian Community.
What challenges have you faced in your onboarding processes, and how do you think our apps can rise to meet them?
Let's collaborate and make the onboarding journey smoother for everyone! Share your ideas, suggestions, and challenges. Your input is invaluable, and together, we can refine these tools to create a more powerful onboarding experience.
Looking forward to your insights!
To learn more about or obtain a free trial of our the products visit us in the Atlassian Marketplace.