Simplify Assignment Rules: Save Time and Avoid Manual Updates

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Imagine managing a large-scale customer service team on Jira. With multiple projects, hundreds of tickets, and unique team structures, keeping everything organized can be a nightmare. Jira administrators often spend hours setting up assignment workflows, adjusting calendars, and ensuring tickets reach the right people. But even with these efforts, maintaining consistency and efficiency can be a daunting task.

SnapAssign automates ticket assignment workflows!

SnapAssign automates ticket assignment workflows in Jira, eliminating the need for manual updates and reducing administrative overhead. Instead of navigating through complex rule sets, SnapAssign handles it all, ensuring your team spends less time on configurations and more time on what truly matters—delivering results.

The Current Problem with Manual Assignments

Teams often struggle with:

• Unbalanced Workloads: Manual assignments can lead to team members being overloaded or underutilized.
• Human Errors: Misassigned tickets due to oversight or lack of visibility into workloads.
• Time-Consuming Processes: Administrators and managers constantly need to intervene to fix broken assignment rules or reassign tickets.

These issues create inefficiencies, slow down response times, and leave employees frustrated. While Jira provides flexibility, setting up assignment rules manually can feel like solving a puzzle with missing pieces.

These challenges lead to inefficiencies, slower response times, and employee frustration. While Jira offers flexibility, configuring assignment rules manually can be complex and time-consuming.

How SnapAssign Simplifies It All

SnapAssign automates these processes, offering:

1. Dynamic Team Creation: Effortlessly build and manage teams by selecting projects, issue types, statuses, priorities or filters. Users can also define teams by directly typing JQL, enabling tailored hierarchies and precise configurations.
2. Flexible Assignment Rules: Implement assignment rules with methods like round-robin or load-based distribution to ensure tickets are allocated fairly and efficiently.
3. Customizable Calendars: Define working hours, incorporate holidays, and manage individual time-offs with ease. Additionally, create and manage shifts to streamline ticket assignments based on shift schedules.
4. Real-Time Insights: Access detailed performance reports to track ticket resolution rates and adjust workflows as needed.

With SnapAssign, you no longer need to deal with the complexities of creating and maintaining assignment workflows manually.

A Real-World Example

Let’s say your team receives customer support tickets around the clock. Each ticket needs to be assigned to an available team member based on workload and time zones.

Without SnapAssign

• The administrator manually sets up rules in Jira, accounting for every possible scenario.
• Any change—like a team member going on leave—requires revisiting the configurations.
• Overloaded team members lead to delays, affecting SLAs.

With SnapAssign

• SnapAssign dynamically allocates tickets based on real-time workload and availability.
• It adjusts automatically when someone is unavailable, ensuring smooth operations without manual intervention.
• Administrators get notifications only when a ticket violates predefined rules, saving them from micromanagement.

Visit the Atlassian Marketplace to get started!