Resolution Time Gadget in Jira. Ways to Calculate Resolution Time in Dashboards.

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While your own resolution time for holiday tasks might have wrapped up on New Year’s Eve (hello, last-minute party prep 🎉), your team’s resolution time in Jira may still be on the rise—not the kind of fresh start we hope for in January! Tracking and improving these metrics in the new year is like setting resolutions for better workflows: challenging but rewarding. But here’s the question: is the built-in Resolution Time Report enough to give you the insights you need? Let’s dive in, break it down, and see how else you can get Time to Resolution in Jira with tool like Time Metrics Tracker 📊

                                           

What Is the Resolution Time Report?

Resolution Time Report designed to track how long it takes for issues to be resolved, starting from their creation date. It calculates the average time for resolution across selected projects or issue types, helping teams gauge their efficiency in closing tasks.

Who Is the Resolution Time Report For?

This report is helpful for:
1️⃣ Team Leads & Managers: Want to monitor overall team performance and identify delays in resolving issues.
2️⃣ Project Managers: Need to evaluate how efficiently projects are progressing and ensure deadlines are met.
3️⃣ Support Teams: Interested in tracking how quickly customer requests or tickets are resolved.
4️⃣ Scrum Masters: Use it as part of retrospective meetings to understand where sprints could be improved.    

            

Built-in Resolution Time Report in Jira

The Resolution Time Report in Jira is a built-in feature measures how long it takes for issues to be resolved after being created.

Key Features:

• Tracks average resolution times for selected projects and issue types.
• Helps identify bottlenecks in the issue resolution process.
• Offers a simple way to monitor team performance over time.

While it's helpful for broad insights, the Resolution Time Report is limited in customization and doesn’t offer granular control over your data.

Features:

1. Visual Summaries: Bar charts visualize metrics like the average number of days taken to resolve issues within a selected period (e.g., 120 days).

2. Data Tables: Complementary data tables display detailed statistics, such as the total resolution time and average resolution time for each week.

3. Ease of Use: These gadgets are simple to configure and require minimal setup, making them beginner-friendly.

Advantages:

• Seamless integration into Jira dashboards.

• Quick insights into overall team performance.

• Ideal for high-level summaries without needing in-depth customization.

Limitations:

• Limited customization options for advanced metrics.

• Cannot calculate granular metrics like Cycle Time or Time in Progress.

• Lacks flexibility in filtering data by specific criteria.

Time to Resolution Dashboard Gadget 📈

Time Metrics Tracker gadget allows you to bring your reports directly to your Jira Dashboard. You can find it as a Agile Metrics | Time Between Statuses Gadget. 

🔍 How it Works:

• Add the gadget to your dashboard.
• Select Project and Time Metrics 
• Customize filters to focus on date range or time formats

Features:

1. Advanced Metrics: Tracks various time-based KPIs, including Resolution Time, Cycle Time, and Blocked Time.

2. Customizable Views: Allows users to filter issues by assignee, sprint, priority, and status, providing tailored insights.

3. Real-Time Data Updates: Displays metrics in both tabular and graphical formats, with real-time updates for improved decision-making.

4. Export Functionality: Data can be exported to Excel/CSV for further analysis.

Advantages:

• Granular tracking of time metrics for better workflow optimization.

• Customizable filters for precise reporting.

• Supports advanced KPIs that are unavailable in native gadgets.

Limitations:

• Requires installation of the Time Metrics Tracker add-on.

How to get Time to Resolution in Workflow?

Besides of Gadget, you can track time spent in specific statuses, transitions, and workflows with unmatched flexibility with Time Metrics Tracker.

 

Key Features:

• Custom Time Metrics: Define and track any metric (e.g., Lead Time, Cycle Time, Wait Time).
• Historical Data Calculation: Access time data from before installation.
• Export Options: Export reports to Excel or CSV for deeper analysis.
• Workflow Gadgets: Add Time Metrics reports directly to your Jira Dashboard.

Conclusion

Native Jira gadgets are an excellent choice for teams needing quick and basic overviews of performance metrics. However, for teams requiring deeper insights and advanced time tracking, the Time Metrics Tracker gadget offers unparalleled customization and precision.

For organizations prioritizing workflow optimization and KPI tracking, investing in the Time Metrics Tracker gadget can significantly enhance decision-making and team performance. Meanwhile, for straightforward reporting, native Jira gadgets remain a reliable and user-friendly option.

🚀 Ready to Transform Your Jira Reporting?
Get started with Time Metrics Tracker today and unlock the full potential of your Jira data.

[Anahit Sukiasyan]

Such a detailed and helpful breakdown!

[Vitalii_Bobak_SaaSJet]

@Anahit Sukiasyan 
I'm glad you found the article helpful! 😊🎉