OnLink: HR Systems Integration for Jira

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Common use cases for HR Service Management

Implementing HR Service Management is a step towards providing a seamless employee experience, driving efficiency to resolve service requests and an unified collaboration within an organization. Some of the common use cases of HR Service Management are:

• Employee Onboarding
• Employee Offboarding
• Update Requests

In this article we'll use Employee Onboarding use case to explain in detail.

Why Integration is key to HR Service Management?

Jira Service Management HR Templates is an excellent framework to get started on HR Service Management. This provides easy to use template and preconfigured steps for quick adoption. One of the ways to derive more value is to have integration to HRIS systems. e.g When an employee onboarding request is created, the candidate details need to be fetched from Applicant tracking system and worker profile has to be created in the HR application. Imagine we need to do it for the common use cases such as 

1. Create pre-hire profile
2. Update Worker details e.g contact information
3. Terminate Worker
4. Assign Assets

The above is just starter list and every enterprise could have their specific onboarding guidelines. 

In order to simplify and build quick integrations is why we built OnLink.

Introducing OnLink

OnLink is a lightweight app that provides integrations to HR applications. Using OnLink, users of Jira and JSM can configure their request types or issues to pull or push data to supported applications. For instance, users can configure OnLink to submit a New Hire request to Workday once an employee submits a request via JSM portal.

Jira - Workday Integrations

OnLink provides native integrations to Workday. Here is the link to the overview demo.

Jira - Greenhouse Integrations

OnLink provides native integrations to Greenhouse. Here is the link to the overview demo.

Jira - BambooHR Integrations

OnLink provides native integrations to BambooHR. Here is the link to the overview demo.

OnLink is available now in the Atlassian Marketplace.  We'd love to hear your feedback on your common HR integration requirements.

We have a webinar on Aug 23, 2023 2-3pm ET on the topic "Actionable Steps to Automate HR Service Delivery". Please join us if this is of interest to you.

Disclosure: I'm part of Onward. We are the builders of the OnLink application.