Imagine a bad dream. You log into Jira and see that you have a bunch of tasks on your board, but they all seem the same. You try to sort them out and fall into a quagmire. Something needs to be clarified, such as if the summary is the same, but the tasks' assignees are different, and the descriptions do not match. You are in a state of panic and misunderstanding. Your work chats are filled with the same questions to other team members to understand the tasks. Brrrr... It's scary to imagine. 🫣
Or you decided to analyze the Jira backlog. You've reached the bottom of the backlog (believe me, it's terrifying there, with cobwebs everywhere and wrinkled mummies of long-forgotten tasks), and there's the same thing - three or four identical issues. 🫠
Everyone faces the challenge of duplicate tasks in Jira. So, let's break it down and understand it:
Handling duplicate issues in Jira involves identifying and managing instances where users create multiple tickets for the same problem or request. Here's a step-by-step guide on addressing identical issues in Jira.
Consider using Jira add-ons or automation rules to automate the duplicate identification process. Some add-ons can automatically detect and link identical issues based on predefined criteria.
Educate your team members on the importance of avoiding duplicate issues. Provide guidelines on how to search for existing issues before creating new ones.
Utilize custom fields or labels to mark and categorize issues identified as duplicates. It can make filtering, searching, and managing duplicate issues easier.
Conduct regular audits of your Jira project to identify and address any new instances of duplicate issues.
Use JQL queries to search for potential duplicate issues based on specific criteria. It can help automate the identification process. For example:
a) Search for Similar Summary - project = "Your Project" AND summary ~ "your summary keywords"
The SaaSJet team has recently released a new feature for the Issue Creator for Jira Cloud app.
It is a multifunctional extension for Google Chrome. With it, you can take screenshots to send directly to a Jira issue, experiment with web elements on pages, create issues in any Jira project, and many more different and valuable things.
So, what's the new feature about? If you create a summary task duplicating an existing task in the current project, the extension will notify you immediately.
You will immediately know if such a task exists and will not create a duplicate.
It's easier to predict than to fix things later. It is wisdom as old as time but always relevant. We are waiting for you in the Issue Creator team - you have 30 days of free trial, and the app is free for teams of up to 10 users.
See you soon! ☺️
Iryna Komarnitska_SaaSJet_
Product Marketer
SaaSJet
Ukraine
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