#13 Report of the Week: Issue Resolution Days Over Time

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It’s the time for “Report of the Week” to come back after the holiday break. This week we’re diving into a powerful scatter chart that helps teams uncover issue resolution patterns over time. Whether you’re managing support tickets, development tasks, or any other issue types, this report provides actionable insights into how efficiently your team resolves issues.

What Does the Chart Show?

At its core, this scatter chart gives you a multi-dimensional view of issue resolution:

1. Horizontal Position: Indicates when issues were resolved, plotted over time.

2. Vertical Position: Shows the average time (in days) it took to resolve issues during each month.

3. Bubble Size: Represents the volume of issues resolved in a particular month.

4. Bubble Color: Highlights the priority level of the resolved issues, offering insights into how different priorities impact resolution trends.

Filters to Customize the View

The report includes powerful filtering options, allowing you to tailor the chart to your specific needs:

• Project: Focus on a specific project or view trends across multiple projects.

• Issue Type: Drill down into particular issue types, such as bugs, tasks, or stories.

• Time Period: Analyze data for all times, the last 12 months, the current year, or the previous year.

Why This Report is a Game-Changer?

By combining time, volume, priority, and resolution speed into a single visualization, this scatter chart enables teams to:

• Pinpoint bottlenecks in the resolution process.

• Prioritize efforts based on historical trends and performance.

• Celebrate periods of high productivity and address areas needing attention.

• Align team performance metrics with organizational goals.

Get Started Today

Import the report definition into your eazyBI account and start exploring your data today!

Stay tuned for next week’s featured report. Until then, happy reporting! 🚀