月曜の朝、チームのボードを開くと何も表示されません。ボードの設定は誰も変えていません。変わったのは 1 つだけです。2 週間前に削除の手続きをした退職者のアカウントが、週末に完全に削除されました。 退職者のアカウントを定期的に削除するのは良い習慣です。問題は削除そのものではありません。Jira の中に、まだその人を指しているものが残っていることです。 まず、誰がライセンスを使っているかを確認する Jira のライセンスは、使っているかどうかではなく、アクセスできるかどうかで数えられます。一度もログインしていない人も請求の対象です。 * 一覧を出す: アトラシアンの管理で [ディレクトリ] > [ユーザー] を開き、画面上部の [•••] >…
"I created the work item and it isn't on the board." The cause is almost always one of two things. 1. Its status isn't in a column. A board column is a bucket of one or more statuses. If a status is in Hidden statuses (called Unmapped statuses on classic boards), every work item in that status is hidden from the board.…
Migrating Jira from Data Center to Cloud is a significant undertaking. Projects, issues, workflows, users, permissions, and configurations all need to be transferred successfully. But there is one important question that deserves particular attention: How do you verify that the complete history of your issues was preserved…
When an outage or a wave of similar requests hits, the first questions are always the same: who reported this, which department are they in, which office are they in, and who else is probably affected? Those answers exist in your identity provider. In Jira, the agent usually has to leave the issue, open the directory, and…
"Can new work items open with a description template already filled in?" Whether Jira can do that natively depends on the type of space. Team-managed spaces: built in. Go to Space settings → Work types and pick the work type. Then expand the Description field, fill in Default description and save. Every new work item of…
Sooner or later every Jira admin needs a custom field's ID. Automation smart values, REST API payloads, CSV imports and some JQL all use the ID rather than the name. Here are five ways to find it, and some of them don't need admin rights. The three forms of the same ID Where Form REST API customfield_10010 JQL cf[10010]…
It's Monday morning. Someone on the support team tries to create a work item and Jira says a user "does not exist". Nobody touched the space. What changed? On Friday, the account of someone who left a month ago was deleted. Deleting leavers on a schedule is a good habit. The delete is rarely the problem. The problem is…
How can IT teams keep critical Microsoft Teams conversations connected to incidents and support requests in Jira? At Atlassian Team in Anaheim, we spoke with Michael Pelfrey, IT Operations Manager at Skidmore, about how his team uses Microsoft 365 for Jira for internal support, incident management, and agile development.…
Disclosure: I work for LeanZero, the company that built Cost Slasher, a Jira Cloud app for managing paid seats on Jira, Confluence and Jira Service Management. It went public on the Marketplace this week, so what follows is how it's designed to work and why, not results from anyone's site. Last-active dates are a shakier…
Every product bay mounts a 65-inch TV on the wall with the best intentions: "Let’s project our Jira board so everyone stays aligned." Within 48 hours, it turns into expensive digital wallpaper. Viewed from ten feet away, standard Jira boards look like giant, muted spreadsheets. Nobody reads 12-point summaries from across…
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