Created Jul 13, 2022, Last active today
For teams that live in Jira every day, sales often happen somewhere else. Sales activities are usually tracked in a CRM (though, sometimes still in excel⦠:)) . Delivery work lives in Jira. Customer ...
ScriptRunner is moving to Atlassian Forge: https://www.scriptrunnerhq.com/products/moving-to-atlassian-forge If youāve spent any time in the Atlassian ecosystem, you know ScriptRunner has long been...
Every JSM admin has lived this: an approval request sits idle for hours ā sometimes days ā because the system doesn't know who the requester's manager is. The requester waits, the SLA clock keeps run...
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I work on BetterBoard at Released, so this post uses BetterBoard as the example. On an incident board, a ticket reporting VPN access problems can look much like any othe...
...efore that Portfolio for Jira), and that is what most people reach for. The same commenter added the honest caveat: it is not a true Jira configuration. It sits on top. That caveat is the whole story, r...
Complex B2B sales bring many people, organizations, decisions, and workstreams into the same opportunity. An enterprise Deal may involve an end customer and reseller, a parent company and signing s...
A Jira dashboard is good at answering "where are we right now?" for the team that built it. It starts to struggle when the audience changes. A sprint review for the whole department. A monthly summar...
Your team is moving fast, but your files are scattered across hundreds of work items and several cloud storage providers. You know the file exists. You are fairly sure someone updated it this week....
You edited a budget spreadsheet on Tuesday. It was attached to a Jira work item, or maybe it was on a Confluence page in the release space. You made the change directly in the browser, no download, n...
Disclosure: I build Approval Nudge at Quietmill, the app discussed in the second half of this article. A JSM request says Waiting for 2 approvals. The approver source is a group. That sounds c...
An AI assistant that can read your Jira tasks behaves differently from one that cannot. It stops asking you to paste context and starts working from your real sprint, your real backlog, and your real...
Most teams don't have a shortage of work. The harder part is figuring out what deserves our collective attention first. That can get difficult in Jira. Work gets spread across projects and boards, ...
As Jira projects grow, so does the number of links between work items . One work item blocks another. A task depends on a story. A bug is related to a feature. Dependencies spread across projects...
A payment issue enters the service desk at 9:02 AM. At 9:08, an agent replies: āWeāre looking into it.ā Time to First Response: MET. ā Then the request waits for another team, changes hands twice...
Hi everyone š. I'm Darek from Appsvio - an Atlassian Marketplace Partner and the team behind Issue Templates Agent for Jira. Disclosing that up front since the story below involves our app. I'd li...
At Atlassian Team Europe in Barcelona, Jan Graeber, IT Business Partner at Peter Cremer Holding GmbH & Co. KG, shared how his team connects Jira with Outlook and Microsoft Teams across IT service...
Real work doesn't live entirely inside issues. Native Jira Automation has no concept of a person's availability, a team's workload, or a timesheet. It can assign a ticket to a user, but it ca...
A metric is only urgent if the decision is urgent Real-time dashboards are often treated as an upgrade in themselves. A live number feels more authoritative than a weekly or monthly report. But ref...
...entences ā and making both true before the retro happens, not eight months after. Further reading: what's actually covered under shared responsibility Ā· what post-migration governance looks like Ā· w...
AI infrastructure spending is on pace to hit roughly $497 billion in 2026 (IDC). Most engineering leaders can tell you the total. Almost none can tell you which team it went to, which initiative it s...
Every company has "that person": the only one who knows the right JQL, the right filter, and how to keep the report that leadership checks every Monday running. When they go on vacation, switch teams...
Choose from many powerful functions. Native JQL gives you a handful of fields and operators. JQL Argon app gives you a toolbox ā functions grouped around th...
We kept running into the same gap: work that lives partly in the physical world (server racks, lab equipment, warehouse stations, printed handover sheets) and Jira issues that describe that work, wit...
Key takeaways PSA software manages the business, not just the project: It connects project work with resources, time, rates, budgets, costs, profitability, and billing. It solves a different pr...
Your Jira integration suddenly stops syncing. You check the logs and find: 429 Too Many Requests You check Jira. Jira is working normally. So what happened? Your integration may have h...
A QA estimate that doesn't overwrite the developer's estimate. An SLA limit of 4h stored on the request so an automation rule can compare against it. A baseline estimate, frozen at sprint start, si...
Making changes in Jira Cloud can be deceptively hard. If you make a change directly in production, you risk disrupting teams that depend on Jira every day. If you test the change in a sandbox first...
...tatus": "Critical", "active": true, "severity": "Critical", "flapping": false, "resolved": false, "snooze": { "snoozed": false, "wake": null, "autoCancel": false }, "startedOn": 1...
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